At Caleb Capture, we want you to be completely satisfied with your purchase. This Return and Refund Policy explains the conditions under which returns and refunds are accepted.
Returns
- Returns are accepted within 7 days of delivery if the product is defective, damaged, or not as described.
- Products must be unused, in their original packaging, and include all accessories.
- To request a return, please contact us at [email protected] with your order number and reason for return.
Refunds
- Refunds are processed once the returned product has been received and inspected.
- Since we accept only cash-on-delivery payments, refunds will be issued via bank transfer or store credit, depending on your preference.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
If you received a defective or incorrect product, we may offer an exchange for the same item (subject to availability).
Non-Returnable Items
Certain products, such as used camera lenses, memory cards, or accessories that have been opened, may not qualify for return due to hygiene and safety reasons.
How to Initiate a Return
To begin the return process, please email us at [email protected] with the following details:
- Your order number
- The item you wish to return
- The reason for return
Our support team will provide instructions for returning your product.